Refund policy - Refunds are available if a written cancellation notice is received 10 days before the conference. Refunds will not be issued after that date.

Complaint policy - Complaints regarding conferences or other matters must be written and should be sent to APPFA, PO Box 156, Wynantskill, NY 12198. Complaints will be forwarded to the President who will decide how to address the complaint. The complaint must contain the name/address/phone number/e-mail address of the person submitting the complaint. All complaints submitted will receive a written response.